Refund Policy

Last Updated: May 15, 2024

1. Introduction

At DailyMarket, we are committed to ensuring your satisfaction with our services and products. This Refund Policy outlines our procedures for returns, refunds, and cancellations of purchases made through our website at dailymarket.sbs.

Please read this policy carefully before making a purchase. By making a purchase on our Website, you agree to be bound by this Refund Policy.

2. Digital Products and Subscriptions

2.1 Digital Downloads

Due to the nature of digital products (e-books, guides, templates, digital artwork, etc.), all sales of digital downloads are final and non-refundable once the download has begun or been completed. We cannot accept returns of digital items that can be downloaded, copied, or transferred.

However, if you experience technical issues that prevent you from accessing or downloading your purchased digital product, please contact our customer support team at [email protected] within 7 days of purchase, and we will assist you in resolving the issue or provide a replacement.

2.2 Newsletter Subscriptions

Our newsletter subscription is provided free of charge. You may unsubscribe from our newsletter at any time by clicking the "Unsubscribe" link at the bottom of any newsletter email or by contacting us at [email protected].

2.3 Premium Memberships and Subscriptions

For our premium membership or subscription services:

  • Monthly Subscriptions: You may cancel your monthly subscription at any time. The cancellation will take effect at the end of your current billing cycle, and you will not be charged for the following month. No partial refunds are provided for the unused portion of the current billing period.
  • Annual Subscriptions: For annual subscriptions, you may request a prorated refund within 14 days of purchase. After this period, annual subscriptions are non-refundable, but you may cancel at any time to prevent automatic renewal for the following year.
  • Money-Back Guarantee: For certain subscription plans, we may offer a specific money-back guarantee period (e.g., 30 days). If we offer such a guarantee, the terms will be clearly stated on the product or subscription page, and you may request a full refund within the specified period if you are not satisfied with the service.

3. Physical Products

For any physical products that may be sold through our website (art prints, merchandise, books, etc.):

3.1 Return Eligibility

You may return physical products purchased from DailyMarket within 30 days of delivery for a full refund of the purchase price, provided that:

  • The item is in its original condition
  • The item is in its original packaging
  • You have proof of purchase
  • The item is not excluded from our return policy (as noted in section 3.4)

3.2 Return Process

To initiate a return:

  1. Contact our customer service team at [email protected] with your order number and reason for return
  2. We will provide you with a return authorization and instructions for returning the item
  3. Package the item securely in its original packaging
  4. Ship the item to the address provided in the return instructions
  5. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit

3.3 Refund Process

Once we receive and inspect the returned item:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed within 14 business days
  • The refund will be issued to the original payment method used for the purchase
  • Shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error

3.4 Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products
  • Items marked as "Final Sale" or "Non-Returnable"
  • Items that have been used, damaged, or altered after delivery
  • Gift cards

3.5 Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us at [email protected] within 7 days of receiving the item
  • Include photos of the damaged item and packaging
  • We will arrange for a replacement or refund at our discretion
  • Return shipping for damaged or defective items will be covered by DailyMarket

4. Events and Workshops

For any events, workshops, or webinars organized by DailyMarket:

4.1 Cancellation by Customer

  • 30+ days before the event: Full refund minus a 10% administrative fee
  • 15-29 days before the event: 50% refund
  • 14 days or less before the event: No refund, but you may transfer your ticket to another person

4.2 Cancellation by DailyMarket

If we cancel an event or workshop:

  • You will receive a full refund of your ticket purchase
  • Alternatively, you may choose to transfer your registration to a future event
  • Please note that we are not responsible for any travel, accommodation, or other expenses incurred as a result of an event cancellation

4.3 Virtual Events and Webinars

For virtual events and webinars:

  • If you are unable to attend the live session, a recording will typically be made available to registered participants
  • Refunds for virtual events follow the same schedule as in-person events
  • Technical issues on the participant's end (internet connection problems, etc.) do not qualify for refunds

5. Commissioned Artwork

For any commissioned artwork or custom creative services:

5.1 Deposits and Payments

  • Commissioned work typically requires a non-refundable deposit (usually 50% of the total fee)
  • The deposit secures your place in our production schedule and covers initial design work
  • Final payment is due upon completion of the work before delivery or release of the final files

5.2 Cancellation by Client

  • If you cancel a commission after work has begun but before it is completed, the deposit is non-refundable
  • If substantial work has been completed at the time of cancellation, additional payment may be required based on the percentage of work completed

5.3 Revisions and Satisfaction

  • Commissioned work includes a specific number of revision rounds as detailed in your commission agreement
  • If you are not satisfied with the final work despite reasonable revision attempts, we will work with you on a case-by-case basis to reach a resolution

6. Gift Cards

For gift cards purchased through our website:

  • Gift cards are non-refundable and cannot be exchanged for cash unless required by law
  • Gift cards do not expire and have no maintenance fees
  • If a gift card is lost or stolen, we may replace it with proof of purchase and the original gift card number

7. Exceptions and Special Circumstances

We understand that exceptional circumstances may occasionally require exceptions to our standard refund policy. If you believe your situation warrants special consideration, please contact our customer service team at [email protected]. We will review each case individually and work with you to find a fair resolution.

Exceptions may be made in cases of:

  • Serious illness or emergency preventing attendance at an event
  • Technical failures on our end that significantly impact your experience
  • Errors in product description or pricing

Documentation may be required to support exception requests.

8. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are located in the European Union, United Kingdom, or other regions with consumer protection laws, you may have additional rights not specified in this policy.

For consumers in the European Union:

  • You have the right to cancel a contract for the purchase of physical goods within 14 days without giving any reason (the "cooling-off period")
  • The cooling-off period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), takes physical possession of the goods
  • To exercise your right of cancellation, you must inform us of your decision to cancel by a clear statement (e.g., a letter sent by post or email)
  • Certain types of products and services are exempt from the cooling-off period, including digital content once download has begun with your prior consent

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes to our Refund Policy will be posted on this page with an updated "Last Updated" date. Any changes will be effective immediately upon posting to the Website. We encourage you to review this Refund Policy periodically for any changes.

10. Contact Us

If you have any questions about our Refund Policy, please contact us at:

DailyMarket
290 Barry Village
Benside RG40 4RX
United Kingdom
Phone: +442285979817
Email: [email protected]